Refund policy

Return and refund policy

Thank you for choosing LUX.

Due to the nature of our products, all sales are final. Our fragrances are considered consumable products, which means that we do not accept returns, exchanges or refunds once the order is completed.

This policy is in place to ensure the hygiene, quality and integrity of every product we offer our customers.

Damaged product or order error
If your product arrives damaged or you received the wrong item, please contact us within 48 hours of receiving your order at contact@boldlux.ca.

Please include:

• your order number
  
  
• a photo of the product received
  
  
• a brief description of the problem

Our team will analyze the situation and, if the problem is confirmed, we can offer a replacement.

By making a purchase on our store, you agree to this return and refund policy.

For any questions, you can write to us at: contact@boldlux.ca.