Shipping policy

Shipping Policy

Thank you for shopping at LUX.

Order processing
Orders are usually processed within 1 to 3 business days of purchase confirmation. Once the order is shipped, a confirmation email with shipping information can be sent.

Choice of shipping method
It is the customer’s responsibility to select the appropriate shipping method according to their region, country and delivery preferences at the time of placing the order. LUX cannot be held responsible if an inadequate shipping method is selected by the client.

Delivery times
Delivery times are established and managed by the carrier. By choosing a shipping service, the customer agrees that the estimated times may vary depending on the destination, logistical conditions, periods of high traffic or any other situation beyond our control.

LUX fully entrusts the management and delivery times to the selected carrier and cannot guarantee a precise delivery date.

Liability of the carrier
Once the order is handed over to the carrier, he becomes responsible for the transport and delivery of the package. LUX cannot be held responsible for delays, losses or damages caused during transport.

Delivery address
The customer is responsible for providing a complete and accurate delivery address when ordering. LUX cannot be held responsible for packages lost or delayed due to an incorrect or incomplete address.

For any questions regarding your order, you can contact us at: contact@boldlux.ca.